HOW IT WORKS

MINIMUM ORDER AMOUNT

* Minimum order quantity is 10kg* 

TOPROCK’s PROCESS

    PLEASE NOTE: Unpaid orders will be cancelled within 7 days
    * Please contact one of our account mangers for further assistance:
    Renate Haberl, Julia Swart or Megan Parkinson

    • 1 - Client processes online order/s & payment/s.
      * Select either "STOCKPILE" or "Pack & Send" options provided upon checkout
      • 2 - Toprock issues a "Pack & Send" instruction (packs and weighs goods)
        * Only when associated orders are paid for. 
      • 3 - Toprock obtains and sends client Shipping Quotation Payment Link option/s
      • 4 - The client selects preferred shipping option.
      • 5 - Client processes final payment for shipping.
      • 6 - Toprock schedules order for dispatch.
      • 7 - Toprock provides final invoice for reference purposes.
      • 8 - Toprock fulfills the order/s online upon collection and notifies the client of the tracking information.
      • 9 - Toprock archives the order.

      Please allow a max 7-10 (SML. - MED.) and max 10-14 (MED. - LRG.) working days for our Pack & Send processes to be completed

      GENERAL INFORMATION

      International Clients

      1. Customers outside of South Africa are not liable for VAT.
      2. Shipping charges will NOT be added to your order during checkout.
      3. Only once your order has been physically packed and weighed will we be able to obtain accurate quotes for shipping.
      4. Please contact your local Customs Offices with regards to possible associated VAT and or customs duties due for a shipment from us, as these are not included in the provided shipping rates.
      5. You do not need to order this all at once, you can place multiple online orders "STOCK PILE" over a period. Once you are ready to ship, you can email one of our account managers in order to begin the pack and send process.
      6. Account managers: Renate Haberl, Julia Swart or Megan Parkinson

      7. Click here to proceed to our Shipping Rate Estimates Page

      South African Clients

      1. You are liable for 15% VAT which will be added to the total during checkout.
      2. Minimum shipping charges will be automatically calculated and added to your invoice for a single order less than 25 Kg. Multiple "STOCK PILE" orders will need 
      3. Orders greater than 25 Kg, you will receive quotes for the shipping.
      4. Our preferred partner for South African deliveries is thecourierguy.co.za
      5. Only once an order is packed and weighed can we get a final amount due for shipping.
      6. If the final shipping charges are greater than the minimum shipping charges paid during checkout you shall receive a second invoice for payment.
      7. No orders will be dispatched prior to shipping being paid in full.
      8. You do not need to order this all at once, you can place multiple online orders "STOCK PILE" over a period. Once you are ready to ship, you can email one of our account managers in order to begin the pack and send process.
      9. * Account managers: Renate Haberl, Julia Swart or Megan Parkinson

      HOW DO I PAY?

      Available Payment Options;

       

      1. Automatic Payment (Express Checkout)

          • PayFast

        2. Manual Payment

        * Please contact one of our account managers for Bank Account details if needed

        Click here for a Shipping Rate Estimate