HOW IT WORKS

MINIMUM ORDER AMOUNT
Our minimum order quantity is 10kg

TOPROCK’s PROCESS

    PLEASE NOTE: Unpaid orders will be cancelled if not paid within 7 days

    * Please contact our account manger for further assistance:
    Renate Haberl

    • 1 - Client processes online order(s) and payment(s).
      Select either the "STOCKPILE" or "I am finished stock piling" option when checking out. If you pay for shipping when checking out, we will know to pack and send.
      • 2 - Toprock issues a "Pack & Send" instruction (packs and weighs goods)
        * Only when associated orders are paid for. 
      • 3 - Toprock obtains and sends client Shipping Quotation Payment Link options if you did not pay for shipping when checking out
      • 4 - The client selects preferred shipping option.
      • 5 - Client processes final payment for shipping.
      • 6 - Toprock schedules shipment for collection.
      • 7 - Toprock provides final invoice to client for reference purposes.
      • 8 - Toprock fulfills the order(s) online and notifies the client of the tracking information.
      • 9 - Toprock archives the order.

      Please allow 7-10 (SMALL. - MEDIUM) and 10-14 (MEDIUM - LARGE) working days for packing to be completed

      GENERAL INFORMATION

      International Clients

      1. Customers outside of South Africa are not liable for VAT.
      2. Shipping charges can be added to your order during checkout. For multiple "STOCK PILE" orders we will need to obtain a shipping quotation for you.
      3. Once your order has been physically packed and weighed we will obtain quotes for shipping if you did not pay for shipping when checking out.
      4. Please contact your local Customs Offices with regards to possible import fees and taxes due for a shipment from us as these are not included in the provided shipping rates.
      5. You do not need to order all at once, you can place multiple online orders and mark them as "STOCK PILE" over a period. Once you are ready to ship, you can email your account manager to begin the pack and send process.
      6. Account manager -  Renate Haberl

      7. Click here to proceed to our Shipping Rate Estimates Page

      South African Clients

      1. You are liable for 15% VAT which will be added to the total during checkout.
      2. Shipping charges can be automatically calculated and added to your order when checking out. For multiple "STOCK PILE" orders we will need to obtain a shipping quotation for you.
      3. Our preferred partner for South African deliveries is thecourierguy.co.za
      4. Once your order(s) is/are packed and weighed we will obtain a shipping quotation for you if you did not pay for shipping during checkout.
      5. If the final shipping charges are greater than the minimum shipping charges paid during checkout you shall receive a second invoice for payment.
      6. No orders will be dispatched prior to shipping being paid in full.
      7. You do not need to order all at once, you can place multiple online orders and "STOCK PILE" over a period. Once you are ready to ship, you can email your account managers in order to begin the pack and send process.
      8. Account manager: Renate Haberl 

      HOW DO I PAY?

      Available Payment Options;

        1. Automatic Payment (Express Checkout) - PayFast

      2. Manual Payment Options

        • PayFast Payment Requests,
        • PayPal Payment (toprockgm@gmail.com) - ONLY USD. Alternatively we can send you a PayPal invoice
        • TransferWise - email address renate@toprocks.com and telephone number +27 82 575 1580, and
        • EFT / SWFIT Transfer - Please contact your account managers for Bank Account details if needed

      Click here for a Shipping Rate Estimate