HOW IT WORKS
MINIMUM ORDER AMOUNT
* Minimum order quantity is 10kg*
TOPROCK’s PROCESS
* Please contact one of our account mangers for further assistance:
- 1 - Client processes online order/s & payment/s.
* Select either "STOCKPILE" or "Pack & Send" options provided upon checkout
- 2 - Toprock issues a "Pack & Send" instruction (packs and weighs goods)
* Only when associated orders are paid for.
- 3 - Toprock obtains and sends client Shipping Quotation Payment Link option/s
- 4 - The client selects preferred shipping option.
- 5 - Client processes final payment for shipping.
- 6 - Toprock schedules order for dispatch.
- 7 - Toprock provides final invoice for reference purposes.
- 8 - Toprock fulfills the order/s online upon collection and notifies the client of the tracking information.
- 9 - Toprock archives the order.
Please allow a max 7-10 (SML. - MED.) and max 10-14 (MED. - LRG.) working days for our Pack & Send processes to be completed
GENERAL INFORMATION
International Clients
- Customers outside of South Africa are not liable for VAT.
- Shipping charges will NOT be added to your order during checkout.
- Only once your order has been physically packed and weighed will we be able to obtain accurate quotes for shipping.
- Please contact your local Customs Offices with regards to possible associated VAT and or customs duties due for a shipment from us, as these are not included in the provided shipping rates.
- You do not need to order this all at once, you can place multiple online orders "STOCK PILE" over a period. Once you are ready to ship, you can email one of our account managers in order to begin the pack and send process.
- Account managers: Renate Haberl, Julia Swart or Megan Parkinson
South African Clients
- You are liable for 15% VAT which will be added to the total during checkout.
- Minimum shipping charges will be automatically calculated and added to your invoice for a single order less than 25 Kg. Multiple "STOCK PILE" orders will need
- Orders greater than 25 Kg, you will receive quotes for the shipping.
- Our preferred partner for South African deliveries is thecourierguy.co.za
- Only once an order is packed and weighed can we get a final amount due for shipping.
- If the final shipping charges are greater than the minimum shipping charges paid during checkout you shall receive a second invoice for payment.
- No orders will be dispatched prior to shipping being paid in full.
- You do not need to order this all at once, you can place multiple online orders "STOCK PILE" over a period. Once you are ready to ship, you can email one of our account managers in order to begin the pack and send process.
- * Account managers: Renate Haberl, Julia Swart or Megan Parkinson
HOW DO I PAY?
Available Payment Options;
1. Automatic Payment (Express Checkout)
- PayFast
2. Manual Payment
- PayFast Payment Requests,
- PayPal Payment (toprockgm@gmail.com),
- TransferWise - email address renate@toprocks.com and telephone number +27 82 575 1580, and
- EFT / SWFIT Transfer.
* Please contact one of our account managers for Bank Account details if needed